Pioneer Naturals Grain Free Dry Dog Food Venison, 8 Lb

I purchased this food for my sensitive stomach Doberman, who did VERY well on the Venison grain-free formula. However, upon close inspection one day of his kibble, I noticed an abundance of what looked like short hairs that would have come off of a deer hide! Various colors, but definitely hairs embedded in and sticking out of the kibble. It was even on the inside of the bag as the other commenter found! I wrote to the company, and their Customer Service Manager (Greg) responded, saying it was a screen problem that was since fixed with a smaller screen to filter things out. They sent me a new bag for free via FedEx. I was pleased… until I opened the new bag only to find the problem was WORSE than before! I sent another email to the company and got a response from Tanya stating they knew hair was a problem in their venison and bison formulas and that I should just switch proteins until it is resolved. My response to her was that unfortunately switching proteins wasn’t that easy with my dog, and that perhaps their company should communicate better, as Greg had assured me the issue was resolved. I requested a refund, as I didn’t have the receipt anymore from the store I originally purchased it from. Greg responded again, stating to tell the store to refund me and let him know if there were any issues. Unfortunately my pet store would only issue me a store credit, but I will no longer be purchasing Pioneer Naturals. They clearly have quality control issues in both manufacturing and their customer service!

Pioneer Naturals Grain Free Dry Dog Food Venison, 8 Lb

My dog has been on this food for a while (Pioneer Naturals Venison) and while he’s done well on it, I examined his kibble recently and found a green/aqua-colored bit if plastic in a piece. I thought it was a fluke until I found 2 more. Then I noticed little black hairs all over the kibble – the fastest way to see it is to examine the inside of the bag, where the hairs get stuck to the inside. Gross! I took some pieces to the store near me, we checked the lot number and opened a new bag in-store (one with a different lot number) and same thing: tons of small black hairs, some white fuzz, and in just 1 cup of kibble we found white plastic strips (very small, they looked a little translucent like a small piece of finger nail but softer plastic). Horrible! The store had never seen or heard of anything like it, pulled it from the shelves and communicated with another store in town that sells the Pioneer Naturals. They’re contacting the manufacturer and plan to get back to me. Terrible.

Pioneer Naturals Grain Free Dry Dog Food Venison, 8 Lb

Pioneer Naturals Grain Free Dry Dog Food Venison, 8 Lb I feed my girls Pioneer…I do not know of any quality issues. Once in a while I see a black bag with the silver ones at the store but that has not been an issue. I believe its because they run out of bags…That food is pretty popular and sometimes I have to be placed on a call list for when an order arrives. Sometimes the company can not keep up with orders on the Venison which my girls love…If you are questioning the QA of the food by this company…than I agree move on to another brand you feel more comfortable with. A few years back my brother tried to tell me he buys only the BEST dog food for his boy!!!…I asked what brand? He stated…” Beneful” because you can not tell him anything…I didn’t but I remember thinking “thats the worst cr*p ever!!! People need to switch if they are uncomfortable with a brand…its that simple

Pioneer Naturals Grain Free Dry Dog Food Venison, 8 Lb

That said, the shop I bought the second bag from gave me a refund, recommended Natural Balance Venison (he seems to do best on a single-source, grain-free food and the venison is far better for him than chicken or fish) — they told me to not give him another bite of that hairy food and switch him immediately. They also gave me a sample of a probiotic (Dr Goodpet Digestive Enzyme) and despite no food transition and a stressful travel weekend for him…he did amazingly well. He put some weight back on over the 5 days, had a great appetite and energy level, had the best stool he’s ever had with me (and he’s had GI issues all his life, according to his former owner). He is like a brand-new dog. I am disgusted by Pioneer Naturals/Great Life and thrilled with the addition of probiotics.

Pioneer Naturals Grain Free Dry Dog Food Venison, 8 Lb